Here you will find quick access to resources for your security system or video surveillance system.
The first thing to do is press the '#' sign on the keypad. This will cause the beeping to stop. The trouble light will remain lit until the problem is rectified.
Determining what the problem is depends on the keypad. Press '*' and then the number '2'. If you have an LCD keypad which displays information in plain language, it will tell you exactly what the problem is. If you have an LED keypad, one of the first 8 'zone lights' will come on. Make note of which number it is. The number corresponds to a condition. Information on trouble conditions is available in your user manual. If you do not have a manual, one can be downloaded here.
We recommend testing your alarm system at least twice a year. It is important to alert the monitoring station that you are testing your system BEFORE sending any signals to them. Your passcard should list the monitoring station phone number which is 1-877-888-2527 as well as your system number. If you do not have a passcard, please contact our office.
Call the monitoring station and give them your system number. Ask them to put your system on test. From there you can arm the system as you normally would, making sure to open and close the entry door so the system believes you are leaving the building. Once the exit delay beeping has stopped, you can run around the house opening doors, windows and setting off motion detectors. Let the sirens ring for a minute or so, then type in your code to silence them.
When your phone lines return, call the monitoring station back and give them your system number. They should be able to tell you exactly which devices were tripped. If anything seems strange, please contact our office and arrange for a service call if necessary.
Yes.......and no. VoIP as it is commonly called uses a high-speed connection to allow for telephone conversations over the internet. The system simulates a dial tone and then converts the voice sounds to a digital format for transmission. There are several concerns with alarm systems and VoIP. The first is that often the dial tone is 'backfed' over the existing telephone lines. This can either remove the security system entirely from the circuit, or at the very least remove the line-seizure function which is an integral part of your personal security.
The second concern is that the sounds are manipulated by the VoIP system in order to transmit them. While almost all of the time this is seamless, sometimes slight noises are generated. These can prevent the sensitive modem tones of the security system from reaching their destination. While we are fairly sure that the alarm will work, there are NO GUARANTEES that any given signal will reach the station.
And finally, most critically, if power is out to the VoIP unit that means no telephones. No telephones means no security. A UPS will provide a few minutes of backup power, but a few minutes is not good enough when your personal protection is the concern. Understand therefore, if you have Voice over IP, and we connect an alarm system to it, you will be required to sign a waiver that we are not responsible for any damage to the equipment, or for any lost signals to the monitoring station.
In order to download the user manuals for your security system, you need to know the model number. If you know where the 'panel' for your system is located, it should be marked on the outside with some identifier. Look for Power 832 or PC2550 for example. Your security panel is likely located near your electrical panel and is a beige box approximately 11 inches wide by 12 inches high. Once you know the model number, click the link below and it will take you to the manufacturer's website where you can search for the manual online in pdf format.DSC Manuals
You will need to know if your DVR is an Embedded type or a PC-based unit. If it operates on a computer running Windows, you will need the PC-based manual. A stand-alone unit is an Embedded DVR.Watchnet Manuals
This is the network software which allows you to connect to your DVR either over a LAN or over the internet. Note that the DVR must be configured for this already. If you are not sure about this, please contact us.
Please confirm either the Embedded DVR Network software or the PC-based Network software before downloading.Watchnet Network Clients